ADCTA Bats Against - Warranty Googly In Delhi

In an interview with DQ Channels SWARAN Singh, General Secretary of ADCTA Shares a serious issue of customers and Dealers on warranty -

When we talk about warranty the first thing flashes in our mind is the security of the product which we are buying from the shop. This is always the first question of the customers which is quite obvious when someone is investing the amount they should get the worth for that.

But the question is one who is responsible for warranty giving and listening to the warranty issues. Either vendors or channel partners?

The members of the All Delhi Computer Trader’s Association are seeking customer’s kind attention in regard to the warranty problems so they have raised the voice. In concern to the customer and also the dealers In Nehru Place.

If we see technically the vendors are providing the warranty and also responsible for any issue related to the same. There should be no role of the distributors or the channels partners in solving any problems in the product which relates to the warranty. This is the fact which customers should know.

Talking to DQ Channels Swarn Singh, The President of ADCTA says, “Warranty is a written guarantee given to the purchaser of a new product or other items by the manufacturer or dealer, usually specifying that the manufacturer or importer will assure good service for any repairs or replace defective parts free of charge for a stated period of time commencing from the sale of the product to the end user by any Sales Tax or GST Registered seller but we are not the one who is responsible for these continous warranty issues happening in Delhi.”.

“Many times we have faced trouble because of the customer’s complaints regarding the warranty. In NEHRU PLACE it’s been several times that the police has arrived in the complex and started taking actions against the dealers without knowing that the warranty thing is provided by the vendors not from us so all responsibilities are of the vendors of the respective product. So the vendors like Portronics, Iball, Intex, Digisol are those from which the customers are getting the complaints regarding the warranty. But the customers are not aware of the fact that the complaint should be not against us but against the vendors.” Singh adds.

Though for more inputs and making it more authentic DQ Channels has also tried to contact the vendors for having both side answers but unfortunately, we couldn’t contact him.

Here is the copy of letter through which the AIDCTA has raised the complained on this warranty against the vendors.

{Kind Attn: Higher Authorities

Date: 20th November 2017

Sir/Madam,

We, on behalf of the All Delhi Computer Traders Association, would like to request you to kindly provide us with the WARRANTY TERMS Of your Company for the different products sold in India related to the Information Technology Market.

As we understood Warranty is a written guarantee given to the purchaser of a new product or other items by the manufacturer or dealer, usually specifying that the manufacturer or importer will assure good service for any repairs or replace defective parts free of charge for a stated period of time commencing from the sale of the product to the end user by any Sales Tax or GST Registered seller.

For the end user, the warranty generally comes in 2 forms.

1. Onsite warranty – When he register the complaint with OEM and technician visits to his office/ house/working place to solve the issue with the product. The product generally covered under Onsite warranty are – Servers, multi function big printers, etc. which is bulky in nature. Nowadays, Laptops are also being given as on-site warranty due to personal Data & regular use, one cannot give it to the service centre.
2. Carry in warranty – When he visits the nearest Brand Authorized service centre carrying the product to get it repaired. The product generally covered under carrying in warranty are - Mobile phones, Laptops, cables, rooters, small printers, small speakers and normally all items which can be easily carried, etc.

Post-purchase service quality is an important factor while one make a decision to purchase a new device. ADCTA is a platform to increase Customer’s confidence in your Product and your Company’s Policy. Please provide us with the warranty term’s Details as in the enclosed form and instruct your dealers to Display in their office with proper visibility to the related product Buyer. This will give confidence to the prospective customer to buy your product.

The Vendor who provides the enclosed form filled in, his Company’s reputation will be enhanced as their Dealer’s will display it in their Shops.

We, as an association, are thankful to the Vendors for providing the information to have the transparency in the Warranty Terms. Please fill the details & send it to us by mail adcta.nehruplace@gmail. com else send it to our office.}