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In this unique segment of DQ Channels, we have covered the Cloud journey of AZOSIS Technologies being a Cloud Partner. Ramadurai R, Managing Director shared his entire journey about how his organisation has moved to the cloud business, challenges, growth, and future vision.
When and how did you move to Cloud Business?
Since its inception (2014), our partnership with Samsung differentiated us with something unique to offer along with other services. We were very clear that we will use the enterprise business tools and productivity applications which would give all our clients an edge, whether it is a small, medium, or large enterprise. We took a conscious decision, invested in Cloud and adapted dynamically as our business grew as Cloud solutions clearly improve productivity and truly has transformational potential as we specifically evidenced during the pandemic times.
We added advisory services to accelerate cloud adoption. Our value-added services are focused on being a trusted partner to our customers. We have further invested in cloud security, digital workplace (Remote access and virtual apps), and build capability in the professional desktop applications delivery across multiple operating environments using our own IPs built using the platform SDKs. We continue to work on leading initiatives.
What are the different Cloud services do you offer?
We are an Independent Solutions Vendor. Our clients can leverage us across three vectors: Advisory Services, Implementation and Services Consulting
We start with Advisory services, effective usages of cloud tools and how organization can grow modern workspace irrespective of complexities in their workplace. We design solutions for example to enable the field force to work from anywhere.
Our clients are able to integrate cloud-native modern apps with their legacy applications. We offer a result-oriented approach for any business across multiple verticals by understanding the business requirements, business processes & performing gap analysis thus driving solutions to adopt cloud technology. Clients thus, effectively use these cloud tools to positively impact their business significantly.
Previously on Cloud Partner Journey: ElectroMech
What sort of changes have you done to move to the cloud within the organization in terms of Team, skill set, infrastructure, and others?
We adopted this change quite early through cross-skilling, upskilling and new adoptions via webinars, partner enablement desks & virtual training. Learning new technology made our team very engaged in Cloud technologies.
Our project management is Agile, we use remote productivity tools and manage delivery remotely. We have had success setting up similar processes for our clients who adopt the changes via consulting and trainings.
We leverage Tech Giants extensively to build capacity & capabilities and offer certification credits.
Our collaborative approach to solutions and delivery engagement has been a fine catalyst to achieve the transformation goals, both for internal initiatives and client programs. Our business consumes cloud extensively to modernize business model and to handle all departments including finance, accounting, people & project management tools.
How does Crayon Software help you to grow your business and customers?
We have built a value-based professionally relationship with mutual trust in the last several months. We value the excellent support from Crayon Team overall at this stage. We can call this stage#1 between us, which has been a great success and would like to share our gratitude and appreciation to Crayon Team.
Crayon assigns a dedicated account manager who then coordinates end to end for us, having understood our business strategy which dovetails well with Crayon’s objective. That is truly an amazing skill, and we always work as one team. In fact, we see them as our extended team.
Crayon team have created a lot of value addition of some cloud usages benefits along with Azosis and helped us for solution offerings. This accelerated their business growth. This is in terms of Application Development & IaaS etc.
Azosis and Crayon, have both derived value from the outcome of the projects executed. Clear and transparent communication has been a cornerstone of the relationship. Our heartfelt gratitude to the Crayon team. Hats off!
How your old and new customers adopting the new technology and moving to the cloud?
Adoption levels are very encouraging. A large majority of our customers benefit from our advisory services. Customers feel most comfortable when they move ahead with cloud adoption basing their decisions on well-informed analysis of value creation and cost-saving.
90% of our customers have engaged us on a continuous basis having retained Azosis as their extended technical arm.
Experiential insights help us refine our approach with new customers.
How many customers do you have, who are taking Cloud solutions and what are their different verticals?
We have over 40 Customers across industries: Education, Hospitality, Financial Services, Healthcare, Technology companies (such as ML/AI / Mobility). We collaborate and deliver a unique product or service offerings. We also work with few select non-profit organizations.
What are the different challenges you have faced in this journey?
There have been quite a few. It has been a bit of a roller-coaster ride; however, we are careful and steady. In each phase, we take corrective actions as a Team. Would like to highlight one of major strategic action: We rebranded ourselves in 2019 and started almost from the scratch in the Indian market by restructuring the organization. Our core team made a conscious decision “Invest in Building the Team, focus on value-delivery in every execution of projects, Building Trust-based Relationships, and create Reliable & Repeat Business in line with our core values”. Though challenging to keep up, that is exactly what is making us who we are today.
What is your overall growth being a cloud partner?
We understood this space very clearly and we know this area will have either direct or indirect impact on any business that decided to work on IT space. Say, for example, no one realizes that easily that when they use their smartphone, they are connected to the cloud. How we can impact them via B2B, B2C or B2B2C is our game plan to stay as a cloud partner with technologies agnostic to meet the demands of business and users with perfect consulting, developing & enriching the value-added cloud partner whomever we work with.
What are your future goals?
We want to continue to simplify human life with the help of Technologies. We were awarded as ISV Segment in cloud channel forum 2021. That is significant. In the next phase, we are delivering our own & joint IP solutions along with customers and partners.
We are also launching our knowledge community which give long and rich experience in skilling, learning for all generations.
We are building Azosis for generations to celebrate to be part of their life. The journey just began as we visualized. We are planning to have monthly updates via our website effective Jul 2021 end.