Becoming a Cloud Partner: Journey of Silicon Systems

In this unique segment of DQ Channels, we have covered the Cloud journey of Silicon Systems being a Cloud Partner. Partha Bhattacharyya, Founder & CEO, shared his entire journey about how his organisation has moved to the cloud business, challenges, growth, and future vision. 

When and how did you move to Cloud Business?

In the FY 2018-19, 3 years back, being 5 Star Certified Partner of Tally, we had implemented several multi Locational / branch implementations of ERP (Microsoft/TALLY.ERP 9 (Now TallyPrime). These customers were having challenges in Tally to drive Data SYNCHRONIZATION within multi Locations / multi-branches. So, we were looking for a single central deployment or a hosting solution to remove the data sync process of Tally and users work from anywhere anytime.

Being a Silver Certified Partner of Microsoft – we were in talks with them and then at that time Kaushik Paul of Microsoft, was highly instrumental to educate me and my team on the Azure Cloud business within Microsoft. He guided and supported our organization and our team from Day 1 and now we have more than 60+ customers on Azure Cloud only.

What are the different Cloud services do you offer?

We offer AZURE, AWS and Google Cloud services to the customers.

What sort of changes have you done to move to the cloud within the organisation in terms of Team, skill set, infrastructure, and others?

We have created a separate team and skillset for the cloud team, also as a continuous improvement plan – we are regularly conducting an internal workshop and sharing the knowledge to all our ERP and CRM Functional and Technical consultants of the cloud management.

The workshop also includes our team experiences, and they have undergone various Cloud and ERP projects. We regularly attend Microsoft workshops and certification of resources are in process on various cloud-related exams.

How does Crayon Software help you to grow your business and customers?

Crayon being a prestigious Microsoft Distributor and after working for a couple of months with CRAYON now, we have seen strong confidence working with them for their technical support and knowledge, and also very cooperative with my team for any guidance and support. Enjoying the partnership engagement – looking forward to a win-win growth for both.

Previously on Cloud Partner Journey: FutureSoft Solutions

How are your old and new customers adopting the new technology and moving to the cloud?

Being lockdown scenario and also being in the cloud and strong testimonials from various customers, demand is high for cloud way of working, customers are now very adaptive and willing to move for cloud and they are also very happy working on the cloud.

How many customers do you have, who are taking Cloud solutions and what are their different verticals?

We have around 60+ customers are on the cloud for us as of now  using the below cloud services verticals namely:

1. TallyPrime ERP
2. Microsoft NAV (formerly Navision)
3. Customer software
4. Other ERP Software
5. Website
6. Backup solutions.

What are the different challenges did you face in this journey?

Initially, we faced around 18 months to build our in-house technical team, now we do not have any resource challenges but now we are moving towards new solutions based on Azure, AWS Cloud and identifying new opportunities and ways of working on the cloud.

What is your overall growth being a cloud partner?

We have registered 60-70 per cent growth YoY as a cloud partner.

What are your future goals?

We have a target value of INR 1 Crore per month billing topline every month by 31^st March 2023 and we are planning and moving towards it.

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