Becoming a Cloud Partner: Journey of Xpress Computers

In this very unique segment of DQ Channels, we have covered Mumbai based Xpress Computer becoming a Cloud Partner from a traditional Channel Partner. Chetan Shah, Managing Director shared his entire journey about how did he move to the cloud business, challenges, growth, and future vision.

When and how did you move to Cloud Business?

Xpress Computers Ltd. based in Mumbai is a Microsoft Certified Partner and Cloud Provider, perfectly geared to meet clients’ ModernBiz needs with expertise on Microsoft 365, Office 365 migrations, and Azure. We started our journey as a cloud solutions company about

5 years ago. We started by offering our own brand cloud backup solutions, namely Xpresscloud. Our major customers were SMB customers, looking to backup on-premise server and systems data on the cloud.

What are the different Cloud services do you offer?

We offer many cloud solutions. Our major focus is with our Modern Biz solution, based on Microsoft 365. This would include transitioning the company to enable 24x7 data access, work from any device, the seamless collaboration between employees, and many other benefits. We offer cloud servers, backup. DR and many SAAS solutions as per customer needs. Xpress has numerous success stories with SMB and education customers in seamlessly migrating from legacy on-prem IT infrastructure to a cloud-enabled modern business with Microsoft solutions across Office 365 and Azure. Xpress delivers a robust plan for clients’ Azure infrastructure for a seamless app migration and data management with best-in-standard security.

To keep our customers’ businesses running, Xpress also integrates cloud backup and DR solutions on Microsoft Azure. This helps customers to seamlessly get the benefits of cloud technologies along with their on-prem IT infrastructure. Xpresscloud provides complete managed services with built-in monitoring, threat detection, automatic patching, and backups, thus providing an end-to-end solution for clients IT’ requirements.

Previously on Cloud Journey: TechGyan

What sort of changes have you done to move to the cloud within the organization in terms of Team, skill set, infrastructure, and others?

To start with, this whole shift to cloud entailed a lot of training, re-learning, and re-organizing our teams to ensure that we deliver our solutions effectively. Additional certifications and expertise gained also helps us to make this move to be a cloud-focused solutions company.

How your old and new customers adopting the new technology and moving to the cloud?

Our customers are loving the change that our cloud solutions have brought to their overall productivity. After Xpress having enabled access to data from any device 24x7 and work from anywhere with the seamless collaboration of teams and departments across geographies, they have found incredible rise to ease of data access and the phenomenal rise in productivity and customer satisfaction.

What are the different challenges did you face in this journey?

Initially, the challenges on the customer front pertained to the wrong notions of cloud security. Internally the challenge was to re-train existing employees and take additional training and certifications on cloud technologies.

What is your overall growth being a cloud partner?

We expect our cloud sales to contribute almost 40% of our sales this year.

What are your future goals?

We aim to increase our portfolio of cloud solutions and increase our focus largely on delivering only cloud solutions.