Tier 2 system integrators are now embarking on elaborate advertising initiatives
After we have a sense of what the advertiser is trying to accomplish, we can ask how they go about achieving their marketing goals. Does the advertisement offer a “reason why” to buy the product? Or is it oriented more to emotional appeals? Does the ad feature the product or services does it focus on the people using it? Does it address the reader directly with suggestions or commands? And does the ad offer a reduced price or a premium?
These days, when new and innovative tools like social networking sites are being available to reach out to target audience, Solution providers can definitely utilize this platform to enhance the marketing activities of their company. With a dynamic and fast approach towards revolutionizing the IT implementation across various sectors in the country, SPs have developed a niche zone. They are capable of adopting new technology, carrying out challenging projects and providing state-of-the-art solutions to customers with innovations involved. However, one aspect that has not grabbed partner’s attention is marketing their own brand.
Pune based Allied Digital who won two awards ABP Award and Brand Excellence Award this year because of their strong advertisement and marketing strategies are focused about his marketing and advertisement strategy and shared their experiences on the same. For advertisement they give ads in Economic Times, on every first day of the week i.e. Monday in Mumbai, Pune Ahmadabad addition. Not only in print media, Allied digital is very active in electronic as well. As per their profitability and budgeting, they also used TV commercial of 15 seconds in past.
“Nitin Shah, CEO, Allied Digital says, “A strong advertisement and marketing strategies plays an important role in growth of any organization. We are very active in Print, Electronic and also in online medium of advertisement. That gives us to maximum opportunity to reach, promote our organization and services to our customers. It also helps us in recruitment’s and finding good staff and team players. We are listed into IBC top 50 trusted brand of India. So I have been always keen about our advertising and marketing strategies”.
As we all know how online platform imposing the impact on every single one. Chennai Based Enjay IT focuses more and more on online marketing following the trends and the reach of their customers. They are focusing on new media to advertise and to promote their services for their customers.
Talking about the different strategies and the medium that our SP’s uses, Limesh Parekh, CEO, Enjay IT shared, “What I think, Print marketing is becoming less and less effective it seems. We generally do online marketing; specifically content based marketing that has got good results for us till now. We are working from a remote location (a small village in Gujarat), We are focusing more and more on inside sales to generate leads and awareness about our solutions through online”.
“We encourage our team members to help us create the content; we also hire third party consultants and experts to help us decide our online strategy and content. For example our entire support portal is created by our development and support team and our support portal also gets lots hits per month” he added.
Khitij Kotak from Fortune Grecells shared about their marketing strategy and said, “Online is the perfect way for us. As our product is one that has a very limited focused appeal to SME and is not a mass market product. We have a continuous engagement channel with enterprise CIO and CTO that is self sustaining after our initial investment in 2013 sponsoring a CIO event. Our product doesn’t sell on advertising. It needs consultancy and hand holding. So the only advertising that I prefer to use is online through Google, Facebook and LinkedIn”.
“In current economic scenario and transformation we are undergoing, currently we invest on and off in awareness campaign on Facebook and Google (mostly internally managed by our employees). We worked intensively on search engine optimization for almost a year. The problem with the agencies that provide these services is that they guarantee nothing and deliver practically nothing. The search optimization is a business where no service provider wants to take ownership” he added.
Somewhere SP’s adopting online medium to advertise and marketing there are also some partners who choose print medium as a ‘Sasta and Tikao’ agenda to advertise and marketing. Advertisement in news paper and magazines still very low budget and SP’s who don’t have very limited budget for advertisement, they choose print as a weapon of their marketing strategy.
Apart from the traditional modes of advertising, which includes advertising through print and electronic media, billboards, word of mouth publicity, digital advertising and social media advertising is gaining huge momentum among the Sps. Shiv Modi, CEO, Trisita Marketing Kolkata shared his views on the same and said, “This is very difficult to finalize and calculate budget for advertisement when you have very limited budget. For Small IT player, this is very confused task to select the perfect medium for advertisement. Mostly what I choose for advertisement is print medium. Print has decent reach, in budget formula and pretty satisfactory in terms of marketing. We give ads in news paper and magazines like The DQ Week, DQ Channels and other IT magazines. We get a good response. So my preference is print according to my budget.
Once the product and its environment are understood and the target consumer has been specified, the routes of reaching the consumer must be assessed—the media of communication. Not even the social networking, people in the IT industry is subjected to a publicity blitz trough out the year. Newspapers are flooded with ads announcing discounts, special offers and road shows. During the festival seasons, City streets become awash with banners that scream the same message. Ads, exhibitions, mailers, special offer, the works! It looks as though vendors and resellers are waiting to release the pent-up marketing budget.
Adding in the same, Satpal Singh, director, Dataspect targets the festive season to advertise for giving boost to his business. “My strategies are very different from others. I prefer the festive seasons to advertise. Through heavy discounts during festive seasons, Road Shows and participating in exhibition like Apson and Zebra and showcasing my products in different photo exhibitions I catch the eye of customers at the peak time” he added.
Chennai based Anantharam Varayur, Director, Webcom shared hid strategies of their marketing and advertisement and he said, “Currently we are marketing through word of mouth through a network called BNI. BNI is world’s largest referral organization. Being of members of BNI we are able to reach right prospects with in no time. Our focused medium is BNI that is very cost effective, highly reliable and direct connection to end user. In BNI for whole year it costs max 70k and ROI is very high in one referral I can get back my entire Investment also I will be able to pay for next 5 years subscription”.
Advertisement plays important role in brand building and sales and it also helps distributors to connect with target customers. In next couple of years, Digital advertisement or social media advertisement will take over major portion of advertisement with distributors making smart and effective use of this platform for the benefit of their businesses. Though, advertising is one of the 4 pillars of product promotion. Advertisement gives 360 degrees visibility to all sections and demographics of the end user but there are many challenges that occurs in front of SP’s in terms finalizing the budget, man power and choosing the effective medium and also the price war between the competitors.
Talking about the same, Yogesh Jain, Director, Kplus shared his views and said, “This is very difficult to finalize and set what should be the price set for the product in front of customers when you have so many competitors around yourself. It is very difficult to convince your customer with your price in era of online marketing. Also, E marketing, the number of online shoppers is increasing day by day. Due to global reach and effective communication, e-commerce and e-marketing becoming more popular.
While budgeting and adopting the man power for advertisement strategies, Yogesh Jain from KPlus believe in Talent and Functional Expertise. Having the right people involved is essential for his company success.
He also talks about the digital environment which is more important than even to have an understanding of technology and the best ways to utilize it within a marketing program. “It is valuable to ensure that technological capabilities are thoroughly assessed as it relates to the nature of the assignment and projected scope of work. The scope may call for social media marketing, application development, website hosting, or digital advertising in general. It is important for us to able to adapt to these changes in requirements. We are making sure that processes and procedures in place for when/if changes occur so that work is not delayed or pushed over budget” Yogesh Jain added.
Delhi based software solution company Softmart talks on their budgeting challenges and Alok Gupta, Director, Softmart added, “As our strategies of marketing and strategies are via email, web and very limited in print as we publish our ads in The DQ Week and DQ Channels IT magazine. The major challenge for us is Advertising cost for B-B entities which are very high. So we define the budget at the start of the year. If profitability is high, we increase the budget during the year”.
As per Tricom Multimedia, the major challenge that is faced by SI’s is reaching the right market at the right time with the right price and product as there are multiple variables to be taken care of. Harinder Salwan, CEO, Tricom Multimedia added, “Since the user base is huge but the buying base is barely 10 % with over 90 % piracy rates practically we end up spending more on investing in the carrot and stick practice viz doing Anti Piracy and Compliance activities which today are contributing to approx. 50 % of the achieved revenues in our market segment”.
“It is required definitely since it will help achieve awareness about our products but we have to do that once the revenues in the products that we promote are generating substantial revenues as it is only the security market which is currently spending a lot on the advertising space currently as it is today a necessity” he added.
Sunny Sharma, Director, Foetron shared, “The challenges are primarily around getting the right resources to execute it. Also, in the present context, you need niche tools to drive your monitoring and planning. It can’t be done in a reactive way. Omni channel presence is pivotal too as you can’t ignore one outreach channels in favour of the other. Although, one can focus on a specific channel but one must have some sort of active presence on all channels. We are looking to acquire customers and budget is primarily driven by our new acquisition targets. Manpower not in terms of count but quality is important. The only way to manage this entire stuff is to have a 360 degree view and a set of processes in place to execute”.
Funding from the vendors from outside is also plays a big role in advertisement and marketing for SP’s. Lots of Vendor who initiate to provide funds to Solution providers to promote their brand, products and services. This is something like ‘Ek Teer Se Do Nishaane’. On the one side, SP’s usually don’t have enough funds for advertisements and after Co-funding from their Vendors, SP’s can able to advertise their services, company and also vendors get advertisements of their brand in low budget.
Partners also gets vendor funds for co-promotion however the strategy can be decided by the partner, funds can be used for digital marketing, customer events, lead generation, technology updates, road shows etc.
Ranjan Chopra, CEO, Team Computers expressed his views, “We do participate in events. where we get customers to come and get a feel for solutions. Every year we plan 50 lach to 1 crore as co-funding from our vendors that helps us to make an effective advertisement and marketing. We also participate in third party events in verticals like pharma etc."
Most of the vendors are confused about this entire new world of advertising. And the key is to be remarkable. Replicating content can be futile. The need is to be remarkable. The joint marketing plans are missing and unless the partners put their heart into it. It won’t come out well. External agencies can execute things well but the core has to be come from the organization.
Added into the same, Pawan Khurana, Director QuantM shared his views on funding from vendors “Partners can use vendor funds for co-promotion however the strategy can be decided by the partner, funds can be used for digital marketing, customer events, lead generation, technology updates, road shows etc. We have yearly approved budgets which are co-funded by us and business partners. We have internal team to run digital add campaigns and social media. Marketing tools provided by business partners are a great help in lead generation."
Talking about more on getting funds, What will you say when you gets your publicity by Government of India. There are also some SI’s who partners with government and their advertisement used to run by Government as well.
Bihar based Astric computers who are partner with the Government of Bihar and they work more for the Government of Bihar and their all advertisement and marketing is done by government.
“We are partners to government ministries, agencies and society’s hence we are not concerned about funding. So far all of our initiatives are based on funding by government hence we do not have any say. To be honest we do not have a strategy towards advertisement as of now as all our advertisement is moved by government of Bihar and Government of India as we are partners to them. People in Bihar do not have a better connecting medium other than print media so our most of marketing and advertisement by Government appears more in Print” said, P.K Sinha, Director, Astric Computers.
Advertising is one of the 4 pillars of product promotion. Advertisement gives 360 degrees visibility to all sections and demographics of the end user. Almost every business in the world will deal in advertising at some point, whether it is a listing in the print, electronic or digital media. Whatever you’re planning, the strategic thinking behind all advertising is essentially the same – get to know your audience, target them efficiently and position your brand in the way that benefits your business.