Cisco Cloud Enhances Business Performance Insight for AWS Applications

Cisco introduces updated business metrics within Cisco Cloud Observability, leveraging the Cisco Observability Platform to enrich the business context for modern applications on Amazon Web Services (AWS). This release facilitates integration with AWS services, includes application performance monitoring (APM) correlation, and offers comprehensive visibility into the performance of cloud-native applications from end to end.

Conventional application monitoring tools solely offer visibility into application and infrastructure performance metrics, leaving teams, including ITOps, DevOps, and SREs, navigating modern applications without a clear understanding of the correlation between application performance and pivotal business Key Performance Indicators (KPIs). This lack of insight extends to crucial aspects like customer conversion rates and real-time impact on business revenue, hindering comprehensive management and optimization strategies for contemporary applications.

As a result, these teams are unable to make prioritisations based on business impact.

Cisco's cutting-edge advancements in full-stack observability empower teams with the refined business context essential for overseeing modern applications. This ensures the safeguarding of revenue, customer experiences, and brand reputation, effectively bridging the divide between business objectives and IT functions.

This new capability empowers users with:

⦁ Support for multiple business metrics within a business transaction.
⦁ Easy identification of business transactions configured with business metrics for troubleshooting.
⦁ User-friendly configuration interface that enables users to preview business transaction attributes for accuracy and set up mission-critical metric alerts.
⦁ Advanced KPI visualisation including baseline performance and a historical analysis trend line, to easily identify when business performance is abnormal.
⦁ Data segmentation by selected attribute values for quick visibility of customer segments being affected most.

For Cisco customers such as Royal Caribbean, these insights are critical. “With Cisco Full-Stack Observability, we’ve gone from reactive to proactive. Cisco Cloud Observability will allow us to visualize and correlate metrics, events, logging, and tracing (MELT) data so we can identify, triage, and troubleshoot problems at an even greater velocity,” said Alice McElroy, Director, of IT Operational Excellence, Royal Caribbean.

Enabling seamless integration with additional AWS services, DevOps teams can now monitor AWS Lambda functions as distinct entities within Cisco Cloud Observability APM pages. This capability assists in comprehending the functions' impact on applications, correlating their performance with overall user experience, and swiftly addressing unexpected issues for efficient troubleshooting.

“By elevating business metrics to first-class status, similar to other performance-related metrics, we enable organizations to mature their observability practice by empowering technical teams to prioritize technical issues that are aligned with business outcomes,” said Ronak Desai, Senior Vice President and General Manager for Cisco AppDynamics and Full-Stack Observability.

Cisco also announced support for 10 additional AWS services that are now pre-integrated with Cisco Cloud Observability. Application owners can gain deep cross-domain visibility across the full stack by tying together applications, business transactions, and business metrics and expanding support for AWS infrastructure services.