Exclusive Interview: Sairaman Mudaliar, Director, Pentagon System

Since its inception in 1994, Pentagon has believed in the philosophy of adding value to clients’ business by making the most of technologies. In a candid interview with DQ Channels, Sairaman Mudaliar, Director and Co-Founder, Pentagon System and Services has shared deep insights on how Coronavirus pandemic has globally disrupted operation model of businesses. He talked about how Work from Home is the new reality for many businesses and in this new reality, how different communication technology solutions can overcome some of the challenges thrown up by the pandemic.

 What are the different trends you are seeing with regard to Remote Work trends in Enterprises and SMBs in recent months?

Unlike the past, where work from home was optional in Enterprises and very rare in SMBs, it is being considered as a long term operation model for business even after the current situation normalises.  Even though the current outbreak of COVID-19 has forced every business to adopt the WFH solutions quickly, organisations and entrepreneurs are looking at Remote Working as a part of their business operation with a certain percentage of workforce.

What are the different challenges faced by partners and customers with regard to Remote Workforce Solutions?

As the model of remote working used to be very uncommon for both customers as well partners and the current situation demanded immediate adaption of the same across workforces, it came with multiple subparts like how to implement, for how many employees and for how long it needs to be provisioned, followed by security and data privacy concerns.

Coming to the industry vertical, not all sectors have been able to respond to the change equally. Which verticals according to you are adopting it faster?

If you look at the adaptation of WFH between Enterprises and SMBs, enterprises are very comfortable in setting up their remote work setup because of much advanced and pre-defined data protection policies, and security standards. Customers from ITES, media, and services are the ones which are adopting it faster.

As a leading solutions provider, how is Pentagon Systems and Services geared to address the growing adoption of Work from Home (WFH) challenges? 

Pentagon System and Services has been helping companies grow and operate their IT since its inception. The technology adaptation and solution provider approach is what makes us unique when it comes to IT innovations. We have been working with multiple vendors for our infrastructure business practice. PSSPL is working as a MSP to help organisations adopt and sustain their WFH and BCP strategy.

Employee experience and productivity are becoming extremely important while enabling Remote Work solutions. Therefore, RWS is not about just devices but the entire ecosystem like Displays and right peripherals too. What is your take on it?

 Helping customers in making their employees understand and use WFH is as important as creating a secure and scalable setup. A remote working environment includes proper enablement with the availability of services like endpoint, secured connection, and internet.  It also takes proper data management and regulatory process to implement and manage it.

As a leading player into IT Services and Solution in the country, can you share your experience of working with Dell Technologies? How is Dell Technologies helping you address the new customer challenges with regard to Remote Workforce Solutions?

Our engagement with Dell Technologies is a strategic partnership for our growth and value proposition to customers. As a leading technology provider, Dell Technologies always comes up with innovative and cutting-edge solutions for better customer experience. We are working with the company to help our customer achieve a better WFH practice by using services like VDI, Dell PC as a Service, SD-WAN, and Unified Workspace along with our skillset to implement and operate the same.