This platform Helps Move Large Call Centres to the Cloud

With the country going into lockdown, Exotel has worked with several organizations over the last few weeks to move its customer call center to the cloud.

Over the last few days, Exotel has worked with banks, broking firms, fintech companies, education startups, NGOs, BPOs, etc. to move their call centers to the cloud. Even in the case of organizations that relied on on-premise solutions, the transition was done quickly and with minimal to no disruption.

Zerodha, a stockbroking firm, wanted to move their customer support operations to the cloud to enable their employees to work remotely. With Exotel, they were able to complete this transition in less than 3 hours.

Speaking about this, Hanan Delvi, Head of Client Relations, Zerodha, said, "Stockbroking is not an easy business to run as it is, but when the environment changes as it has recently, it gets quite challenging.

We needed to move to a distributed workforce instantly to continue to serve our customers and Exotel made it really easy to transition."

With Exotel's remote call center solution, calls from customer-facing numbers can be forwarded to the agent's mobile phone directly. This is a robust and simple solution that will work seamlessly even in places where agents face issues with low bandwidth and internet connectivity.

Since the agents do not have to use the public internet for answering calls, there is no fear of security compromise. This solution also works without any lags and has superior call quality.

Speaking about this, Shivakumar Ganesan, CEO, Exotel, said, "Exotel is the vision with which Exotel was conceived. We wanted to enable every organization to run a virtual distributed call center at scale.

We are happy to help large organizations enforce their BCP and contain the pandemic by helping organizations put their employees first and helping them work from the safety of their homes."