Gartner Peer Insights Voice of the Customer rates Yellow.Ai

Yellow.ai, a Conversational AI platform, announced it has been named a Strong Performer in the inaugural 2023 Gartner Peer Insights Voice of the Customer for Enterprise Conversational AI Platforms. Yellow.ai has also been recently recognized as a Challenger in the 2023 Gartner Magic Quadrant for Enterprise Conversational AI Platforms.

According to the Voice of the Customer report by Gartner Peer Insights, Yellow.ai's solutions have received positive reviews from 90% of its customers, who are willing to recommend them. The report also shows that based on 37 reviews, Yellow.ai has been rated 4.5 out of 5 for Product Capabilities (4.6/5), Sales Experience (4.6/5), Deployment Experience (4.5/5), and Support Experience (4.5/5). These ratings are based on reviews submitted on Gartner Peer Insights until June 2023.

“As a Strong Performer, we see this as a testament to our unwavering customer-centric approach, which is at the core of Yellow.ai’s Culture Code. In an evolving global landscape of generative AI, we prioritize understanding and preempting our customers’ needs as they navigate the complexities of enhancing customer and employee experiences. Our robust generative AI roadmap reaffirms our mission to deliver autonomous, human-like experiences across languages, channels, and geographies so that organizations can build memorable relationships with both their customers and employees,” said Raghu Ravinutala, CEO and Co-founder, of Yellow.ai.

An Executive Director of Operations in the hardware industry commented on Gartner Peer Insights, “The best thing about Yellow.ai is that it makes it easier for us to understand our clients, records talks, and provides executive maps to clients when we need them. The built-in AI technology of the system is really potent, it behaves like a friend would, offers helpful suggestions, aids in better decision-making, and the discussion with customers undoubtedly improves customer experience and helps the business grow. Without a doubt, it aids in business growth.”

Yellow.ai a part of the Conversational AI market, has recently announced a staggering 80% growth in its Annual Recurring Revenue (ARR). This remarkable achievement can be attributed to their extensive expansion across various markets such as Asia-Pacific, Europe, the Middle East, and Africa. Moreover, the company's impressive growth trajectory has been particularly noteworthy in North America, where they have experienced a remarkable 6x YoY growth.

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This is a testament to Yellow.ai's innovative solutions, such as their groundbreaking product, YellowG. The introduction of such game-changing products has further cemented the company's position as a major player in the global Conversational AI market.