GCX chooses Prodapt as IT Transformation & Network Operations Partner

Global Cloud Xchange (GCX), a global network service provider, has chosen Prodapt as its strategic partner for a comprehensive transformation initiative encompassing IT systems and business processes. As the largest and fastest-growing specialized firm in the Connectedness industry, Prodapt will play a pivotal role in delivering managed services for service delivery and service assurance operations at GCX.

This strategic collaboration signifies GCX's commitment to enhancing its operational efficiency, leveraging Prodapt's expertise in driving transformative changes within the Connectedness sector. By aligning with Prodapt, GCX aims to streamline and optimize its IT landscape, ensuring a robust foundation for delivering seamless and reliable network services globally.

Prodapt's proven track record in the industry positions them as a reliable partner for GCX's transformation journey. The partnership is poised to unlock new capabilities, foster innovation, and elevate service delivery standards for GCX's customers. Overall, this collaboration reflects a strategic move by GCX to fortify its position in the global network service landscape through progressive IT transformation and network operations enhancement.

GCX’s global customers require highly available and disruption-free network services to enable high-speed digital connectivity. With this new partnership, GCX and Prodapt aim to deliver a highly automated, agile technology infrastructure that will fast-track service activation and streamline network management to deliver enhanced digital experiences to customers.

Prodapt will design and implement a Target Operating Model for end-to-end business transformation. This includes refining core processes, defining end-to-end solutions, and modernizing existing systems with cloud-native best-of-breed platforms.

Carl Grivner, CEO of GCX, said: “We are excited to partner with Prodapt to accelerate our journey towards IT transformation and provide next-generation user experiences while driving greater automation, agility, and visibility into our service delivery and assurance.” Grivner continued: “With Prodapt as our strategic IT transformation partner, we will simplify and automate order-to-activation and problem-to-resolve processes, leveraging enhanced tools and a well-distributed, automation-driven service capability to fast-track global growth and better serve our customers’ needs.”

Harsha Kumar, CEO of Prodapt, said: “As demand for digital and connectivity services soars, network services providers need to transform internally to achieve business agility. Prodapt is thrilled to partner with GCX on an important transformation that will evolve a digital-first, scalable operating model to power their future growth.”