Gigabyte enhances post-sales service with online initiative

Gigabyte India has announced a significant enhancement of its RMA support service by allowing resellers/end-users to instantly check their product RMA status online. Delivered through Accel Frontline, the service initiative will run concurrently with Gigabyte's existing practice of keeping customers informed, about their product RMA status, through an SMS.

The initiative is another step in Gigabyte's continued drive to enhance its pre and post-sale customer service levels in India.

To avail of this service, Gigabyte customers have to follow five simple steps:

Step 1: Customers will have to log on to http://myservice.accelfrontline.in/wrms/

Step 2: Once logged into this URL, customer has to select a vendor ie Gigabyte and once selected, the nest step is to click on the “Click here” option to proceed

Step 3: After logging in, user will have to click on “Call Status-View” where they can search by call ID or RMA number (Please ignore Reference ID here).

Step 4: Once that's done, user can enter call ID or RMA number and phone number registered with Gigabyte (these are mentioned on acknowledgement slip) and click “GO”, which will give call status in details.

Step 5: Please drop down to “Product details for Replacement “and refer the “Current Status.”

Briefing about the same, Rajan Sharma, GM-MB and VGA BU, Gigabyte India said, “With this service, Gigabyte makes its possible for customers to know how far their query has been resolved. Increased transparency of our RMA procedures will directly result in greater customer satisfaction levels.”