HCL Care bags ‘Retailer of the Year’ award at Asia Retail Congress

HCL Care has won the “Best Retailer of the Year” award in the mobile and telecom services category at the Asia Retail Congress, 2015 held recently in Mumbai.

The award was presented by Prakash Mohapatra, Global Retail Industry Marketing Manager, Big Data & Analytics Category, IBM to P. Seshachalam, head of operations, HCL Care.

Asia Retail Congress (ARC) is the single most important global platform to promote world-class retail practices. It recognizes best practices in the retail industry across various categories like Fashion, Consumer Durables, Mobile & Telecom services, Food, Travel & Hospitality, Health, Real Estate etc.

The award for Telecom and Mobile services category was conferred upon Vodafone India for the past two years. Many leading players across the retail space like Godrej, Shoppers Stop, McDonalds, Park Avenue, Levis, Bata, Delsey etc. have been felicitated as winners across award categories at the Asia Retail Congress.

Speaking on the occasion, Sharad Talwar, head, HCL Care said, “We are privileged to receive this esteemed recognition from Asia Retail Congress. It is a testament to our laser- focus on driving consistent service excellence in our work in this dynamic industry and establishing ourselves as a leader in this space. This recognition provides a great impetus to continue our journey to provide best-in-class services and create new benchmarks in after-sales and support for the retail industry.”

HCL Care has a network of over 300 service centres across 250 cities in India, and serves more than 3 mn consumers in a year. HCL Care's Touch facilities comprise of contact centre, walk-in centres, onsite support, supply-chain operations, reverse logistics and repair factory services. HCL Care also handles after sales value added services like product training/returns handling, dead-on-arrival refurbishment, product swaps, refunds management, fraud detection and customer satisfaction tracking.