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Priya Ranjan Panigrahy, Founder and CEO, CEPTES is a CSP who offers Cloud solutions on Salesforce. Here he talks about his work.
How is the Cloud Technology evolving in 2023?
Priya Ranjan - With benefits like cost-saving, scalability, flexibility, disaster recovery, and high-security for data, cloud technology will continue to evolve in 2023. With advancement in sectors such as; edge computing, hybrid cloud, serverless computing, and artificial intelligence cloud technology will be a great part of various other sectors as well. Cloud providers will be investing in security, reliability, and cost optimization so that cloud technology gets more accessible for businesses irrespective of their size.
Which of your offerings are most in demand in the large enterprises and in the smaller enterprises?
Priya Ranjan - CEPTES is one of the top-notched only Salesforce focused companies operating since 2010 and titled as SI, MSP, PDO, and ISV partner of Salesforce. CEPTES offers comprehensive Salesforce services including but not limited to Lead Management, Invoice Processing, Account Management and Customer Service.
We assist companies to drive sales transformation, improve customer service, drive innovation at scale, and capture growth opportunities. With our oath of learning & innovation we are not limited to only Salesforce consulting,our expertise extends beyond Salesforce consulting. In fact, we have developed several highly sought-after AppExchange products, including our trendiest offering, Slace1.
One of our other most demanded products is 200 OK; the no-coding integration specialist built by CEPTES. This is a highly sought-after product that serves as an integration specialist, allowing for seamless connection between Salesforce and any of your existing systems without requiring any coding.
Slace1 is a Salesforce app that enables companies to manage their business from within Slack. It allows teams to access Salesforce data and perform tasks without switching between applications. Built on the Salesforce Slack SDK, it integrates seamlessly with Slack for a seamless user experience.
How do you compare the Indian Cloud market to those in the US and in UAE in terms of customer expectations?
Priya Ranjan - While customer expectations can be somewhat similar to cloud markets in India, the US, and UAE however it differs due to market maturity, cultural differences, and regulatory environment. Cloud technology demand is rapidly growing in India with a significant focus on cost-effectiveness, security, and reliability. Compliance with local data privacy laws and integration with local business processes is highly expected in India. But in the case of the US market, the focus is on performance, scalability, and innovation as the market is matured. Cloud providers are expected to offer high availability, automated management, and advanced analytics in the US market. UAE has a mature market that expects somewhat the same from cloud providers as the US. The UAE market is however more focused on personalized service, data protection laws, and industry specific laws In addition to laws covering specific technologies.