Newgen Releases Advanced Omnichannel Platform

Newgen Software, a provider of low code digital transformation platform, has launched OmniOMS 10.0, an upgraded version of its Omnichannel platform for customer engagement (CCM).

The latest version of the platform offers enhanced architectural and user experience (UX) changes. The upgraded version enables containerisation support for this Omnichannel platform on the AWS platform enabling organisations to leverage the cloud infrastructure and ensure faster time-to-market. The redefined UX changes modernise the user interface and transitions in the system, thereby ensuring seamless interactions and significantly improving business users' journeys.

“With the upgraded version, we will be able to empower our customers further to create and manage end-to-end customer communications, reduce deployment times, boost employee productivity, and minimise the dependency on costly IT resources,” said Virender Jeet, CEO, Newgen Software.

Key features of the new Omnichannel platform include -

• Docker-container Architecture - Optimises cloud infrastructure costs and generates faster communications
• Fillable PDFs & Data Extraction - Assists in the offline and complex onboarding journeys that require inputs from various teams to complete the fillable PDF
• Template Migration - Ensures hassle-free migration of templates from legacy CCM systems to modern cloud-based OmniOMS platform
• Integration with Amazon S3 - Stores and retrieves communications securely on Amazon S3 buckets to integrate with other business processes and offers all-time data availability
• Modern Admin Console - Offers a one-stop solution to perform all the communication governance activities with ease and leverage top-quality dashboards for communications tracking
• Revamped Interactive Editor - Enhances user experience for managing contracts and letters with seamless collaboration

"It has  been a pleasure to  partner with Newgen and working together with them on automating business processes for our customers. The quality of the product combined with the seamless collaboration of Newgen's team with ours, provides an ease-of-use for our customers that are rarely experienced in similar projects. Any company would be able to achieve cutting edge digitisation," says Omesh Lal Shrestha MD and CEO, CAS.

OmniOMS 10.0 supports Windows 2012/2016 /2019 (64 bit) Enterprise Server and Red Hat Enterprise Linux 7.4, 7.9, 8.0 platforms.

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