Symantec expands incident response services globally

Symantec announced the expansion of Incident Response Services into several new markets, enabling continual security improvement and overall cyber resiliency. Symantec’s Incident Response Emergency Response Service is now available in North America, the UK and select Asia-Pacific regions.

Symantec has launched two Incident Response Service offerings, Emergency Response Services and Symantec Incident Response Retainer Services. Emergency Response service helps customers to resolve incidents, return to normal operations and prevent incident recurrence while minimizing operational impact. The offering leverages Symantec’s extensive global intelligence network of approximately 57.6 mn attack sensors monitoring threat activity in over 157 countries to provide context and insight into various indicators of compromise, adversaries, campaigns and more.

Incident Response Retainer Services enables customers to steer away from a high-cost reactive approach towards a more proactive, programmatic one by assessing their current incident response programs, identifying gaps and putting protections in place to better mitigate security incidents. As a result, customers will improve response times, lower response costs, increase overall effectiveness, and support a cycle of continuous security and response improvements.

“With cybercriminals becoming more well-funded and sophisticated, companies risk the chance of experiencing debilitating revenue losses and reputational damage from just a single breach,” said Samir Kapuria, vice president and general manager of the Cyber Security Services business for Symantec. “The launch of our expanded Incident Response Service empowers our customers to shift the balance between attack and victim, waiting and chance, and reactive and proactive by better preparing their incident response strength. Our customers have already seen the value of our Incident Response offerings, and we are seeing this rise, doubling the number of customer engagements over the last quarter.”