TCS delivers an automated workflow solution

TCS, a leading IT services, business
solutions and outsourcing firm, announced that its solution for core
workflow automation at the Central Vigilance Commission (CVC) has
gone live. The new solution will enable CVC to speed up the pace of
processing cases and complaints by automating administrative tasks,
providing faster access to information and completing investigations
more efficiently.

Vineet Mathur, Director, Central
Vigilance Commission said, “The new automated workflow solution is
likely to change the flow of information and the time taken in
deciding cases. It is going to be a flagship project for improving
the core processes in government functioning in the years to come.”

Tanmoy Chakrabarty, VP and
Head-Government ISU, TCS said, “This solution will bring greater
transparency, eliminate administrative bottlenecks, thus reducing the
throughput time for an application to be processed. It will also
provide a secure and trustworthy environment for conducting its
function. We are delighted to have worked so closely with the CVC
team to complete the project less than six months after allotment.”
The new automated workflow system will assist CVC employees to
process complaints as per the established procedures and rules that
are laid down by the organization. In addition, the new solution will
help the organization to automate administrative tasks and maximize
the time and energy of the staff for core vigilance work, thereby
improving the time cycle of investigating complaints.

Faster processing of complaints and
cases was one of the key areas that was identified for improvement
and IT enablement. With the new solution in place, the CVC will be
able to track complaints with minimum effort and time. Other benefits
include configurability for automatic escalation to next level when
the 'maximum time allowed' for a task is exceeded as well as detailed
MIS report with drill down facility till the file level.

The new workflow solution provides a
collaborative environment for CVC by enabling online communication
with employees across other government offices and agencies. The
system ensures availability of information at right time for faster
and better decision making; better planning and prioritization. It
will eliminate administrative bottlenecks, thus reducing the
turn-around time and providing a secure and trustworthy environment
for conducting online transactions with the CVC.