Top US Partners recognized in Avaya ENGAGE 2018

Avaya honored five US partners for their outstanding support, contribution and commitment to innovation. Avaya’s Partner of the Year Awards celebrate leaders across four categories (Innovation, Midmarket, Cloud and Service) in addition to presenting an award for Overall US Partner of the Year. The following winners were announced during Avaya ENGAGE 2018 in New Orleans:

• Innovation Partner of the Year: Arrow Systems Integration, Inc.

Arrow Systems Integration, a unified communications industry leader, used its deep expertise with Avaya solutions to create Connect SDKs for Avaya Breeze. The company launched a Quick-Start IoT Developer Toolkit that provides the resources necessary to implement a proof of concept communications workflow, allowing new workflows to go from concept to reality in a matter of minutes.

• Midmarket Partner of the Year: Carousel Industries of North America, Inc.

Carousel Industries helps IT and business leaders drive innovation through integrated solutions. As a trusted Avaya partner, Carousel followed up staggering growth in 2016 to achieve outstanding sales of Avaya Midmarket solutions over the past year. Their sales staff of more than 250 field and 40 inside sales associates hold over 100 midmarket certifications. Carousel’s midmarket success is due to its vertical expertise, loyal customer base, growth-focused salesforce, and deeply-rooted strategic relationship with Avaya.

• Cloud Partner of the Year: AT&T

Within the first year of launching Avaya Cloud Communications and Contact Center Service (ACCS-E), AT&T contracted with three US-based national clients and built a funnel of 50+ opportunities.  AT&T’s offer roadmap for FY18 includes expansion globally, inclusion of Breeze and Oceana, and a launch of Powered by Avaya IP Office for mid-market.

• Service Partner of the Year:  ConvergeOne, Inc.

ConvergeOne is a single-source provider for IT needs, from phone systems and computer networks, to hardware and application development. Following up last year’s wins for Avaya Service Partner of the Year and Overall Partner of the Year, ConvergeOne again delivered incredible results in 2017 that include best-in-class retail, wholesale, co-delivery on-time renewal rate, and percent of upgrades sold with retail maintenance. The company also had outstanding success positioning Avaya solutions to our customers through upgrades and greenfield opportunities that resulted in the overall growth of its maintenance base.

• Overall Partner of the Year: Cincinnati Bell Technology Solutions, Inc.

Cincinnati Bell Technology Solutions carries a three-decade-long tradition as an outstanding Avaya partner.  Focused on Enterprise and Upper-Midmarket, the company serves a wide range of customer verticals across the entire Avaya solution portfolio.  Standing side by side with Avaya, CBTS grew its Avaya business with YoY product increases of 55 percent and services growth of 5 percent. With an increased focus on customer satisfaction, the company also increased its CSAT scores by 6 percent year over year.

Gary Levy, Vice President of US Channels, Avaya 

“Our partners are integral to Avaya’s success, so I’d like to congratulate all of our award winners for their commitment to customers and their passion for results over the past year. I’d also like to thank all the partners who joined us at Avaya ENGAGE this week. By continuing to focus on innovation and giving our customers the tools they need to transform their business, we will succeed together.”