Zscaler Introduces AI Analytics for Cyber Risk and Digital Trends

Zscaler, Inc. introduces Business Insights, a new addition to its Business Analytics lineup, helping organizations streamline SaaS usage and optimize office resources for an enhanced workplace experience and cost savings. The announcement also includes enhancements to the broader Business Analytics portfolio, incorporating AI analytics advancements in Zscaler Risk360 and Zscaler Digital Experience Monitoring (ZDX). These solutions leverage the extensive Zscaler Zero Trust Exchange, the world's largest security cloud processing over 370 billion transactions and 500 trillion signals daily. The cloud is instrumental in training powerful AI/ML security engines, marking a significant leap in cybersecurity innovation.

“IT leaders overseeing distributed organizations are constantly challenged to control costs while at the same time improving productivity and reducing risk exposure,” said Patrick Foxhoven, Chief Innovation Officer and Executive Vice President, of Zscaler. “However, point products are unable to provide sufficient insights to support distributed workplaces with proliferate applications and employees working from anywhere. Siloed data from disparate systems create blind spots in areas like cyber risk, digital experience, application usage, and workplace trends. Customers turn to Zscaler for the first-party data powered by the Zscaler Zero Trust Exchange platform to empower application, network, and security transformation.”

Leveraging Zscaler Business Analytics, IT leaders can enhance employee experience, mitigate cyber risk, and streamline both SaaS expenses and office utilization within their existing Zscaler deployment. These insights prove instrumental in cost reduction efforts while ensuring organizations maintain a secure and productive operational environment.

“With Risk360, we are able to gain visibility into cyber risk blind spots,” said Darin Hurd, CISO, Guaranteed Rate. “This visibility lets us be more focused on where we spend our time, so we address and reduce the most pressing cyber risks.”

New Zscaler Business Insights enables organizations to:

• Evaluate and oversee SaaS usage, encompassing shadow IT, to pinpoint redundant or inactive applications, thereby minimizing licensing expenses.
• Visualize global office utilization patterns to comprehend workplace trends, including days and times of usage, departmental engagement, overcapacity and under-capacity concerns, and potential opportunities for consolidation and cost efficiency.

Advancements to Zscaler Risk360 allow IT teams to:

• Access cybersecurity maturity evaluations driven by Zscaler's generative AI, incorporating internally developed Large Language Models (LLMs).
• Optimize the utilization of data from external sources, such as CrowdStrike, to identify supplementary risk signals and mitigate the potential compromise on user devices more effectively.
• Gain entry to novel financial risk models featuring Monte Carlo simulation results illustrating distributions of potential financial scenarios linked to cybersecurity risks.
• Assist SEC reporting with features that can enhance compliance with new SEC disclosure requirements.“We’re excited about how rapidly Zscaler is developing Risk360, including adding features like generative AI analytics reporting,” said Manesh Patel, CIO, of Sanmina Corporation. "It’s great to see Zscaler leaning into its unique architectural advantage – the data – to help solve business challenges for organizations like ours.”

Recent Enhancements to ZDX provide IT leaders with the ability to:

• Implement AI-driven root cause analysis to assist service desk analysts in rapidly triaging and resolving issues within seconds, eliminating the need for extensive IT expertise.
• Diminish IT ticket volumes by enabling end-users to address local issues through AI-driven self-service notifications and resolution steps.
• Utilize an AI analytics-based Incident Dashboard to proactively monitor and enhance performance, identifying and analyzing issues that impact multiple users while providing root causes before any user is affected.
• Streamline collaboration between the service desk and network teams by exchanging ZDX Snapshots featuring detailed root cause analysis, thereby reducing the mean time to resolution.